How do I check the status of my request ticket?

To provide our customers with access to existing support requests, we are launching an enhanced, personalized Help Center where tickets submitted after February 1, 2023 will be visible to users who have created an account in our patient portal.

If you are a registered user with an ADHD Online account, to view your requests simply:

1. Log into the ADHD patient portal.
2. Click on the “Support” link in the left navigation.
3. Select the “See Your Requests” link under the “We Are Adapting” section on the support page.
4. Alternatively, you can go to the Help Center home page by clicking on the “Help Center” link in the fourth bullet. From there, click on your name in the upper right corner of the page and choose “My Activities”.

Once selected, you will see any requests you submitted after you created your account with ADHD Online. After selecting a link to an existing ticket, you can add a comment or mark a ticket as resolved.

Helpful Tip: For users who submitted tickets before creating an account, those tickets will not be available. Therefore we strongly encourage users to create an account with ADHD Online prior to submitting a support ticket.