How Does a Pharmacy Transfer Work? What Steps Do I Need to Take?
If your pharmacy is out of stock or you need to switch to a different location, you can request a pharmacy transfer. Since there isn’t a centralized system that allows us to check pharmacy stock or prescription acceptance, you’ll need to take a few key steps to ensure a smooth transfer.
Your Next Steps
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Call the new pharmacy and confirm:
- Do they have your current medication, dosage, and quantity in stock?
- If your medication is a controlled substance, do they accept prescriptions from telehealth providers?
- If you are paying cash, do they accept your insurance or discount cards like GoodRx?
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Submit a support ticket with the verified information and the new pharmacy’s details.
Our Next Steps
- Cancel the prescription at your original pharmacy.
- Update your pharmacy information in our system.
- Forward the request to your provider for review.
- If approved, your provider will send a new prescription to your requested pharmacy.